1. Do I need an account to order?
No, you can also order as a guest. However, having an account with us offers you several advantages:
Fast checkout process
Easily view your order status and order history
Receive updates on our new releases and special offers
2. What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, Discover, AMEX) and PayPal.
3. How secure is my online order?
For online credit card purchases, all your information is entered on an SSL-secured website. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction are authorized and confirmed. Your credit card information is not stored on our servers.
4. Are there exchange rates?
All our transactions are in US dollars. If your credit card is denominated in a different currency, the total amount of your order will be charged at the current exchange rate on the day the transaction is processed by your card issuer.
5. How do I set my delivery address?
Since our website and service are in English, all information you enter, including punctuation, must be in English. If certain letters in your address contain non-English letters, we recommend using similar English letters instead. For example, you can replace the letter "?" with "c."
6. Can I change my delivery address after placing my order?
Please note that your delivery address cannot be changed once the order has been processed or shipped. Please update your delivery address to your home address rather than your vacation address, as we do not know how long the package will be held by customs at the destination.
7. How long does shipping take and how can I track my package?
The delivery time depends on the shipping option selected. Once your order has been shipped, we will email you your tracking number and the tracking website. We are not responsible for delays caused by your country's customs.
8. What can I do if items are missing from my order?
If something is still missing, please contact us immediately at aocesk.
For further questions, please contact us directly at aoceskstore180@outlook.com.
